Warranty & Solutions
Product support doesn't end at delivery. This page explains how to request assistance with eligible warranty concerns, technical issues, replacement parts, and product solutions.
Our Warranty Approach
BILAZ is committed to helping customers resolve eligible product issues as efficiently as reasonably possible.
Warranty coverage, duration, exclusions, and available remedies may vary by product, manufacturer, component, and the warranty information supplied with your order.
When an eligible issue is confirmed, the available solution may include troubleshooting assistance, replacement parts, repair support, replacement, or another appropriate remedy.
From Problem to Solution
What May Be Covered
Subject to the warranty applicable to your product, eligible manufacturing or material defects may qualify for support.
Examples may include confirmed defects involving covered:
- Structural components
- Electrical components
- Controls or displays
- Charging equipment
- Drive-system components
- Other covered factory-installed parts
Coverage depends on the specific warranty terms applicable to the product and the cause of the problem.
What Is Generally Not Covered
Unless the applicable warranty states otherwise, warranty coverage generally does not apply to issues caused by:
- Normal wear and tear
- Accidents, collisions, or external damage
- Improper assembly or installation
- Misuse or use outside intended conditions
- Unauthorized modifications
- Improper maintenance or storage
- Use of incompatible components or accessories
- Damage resulting from unauthorized repairs
- Cosmetic wear that does not affect normal operation
Wear & Maintenance Items
Certain components naturally wear during normal use and may require periodic inspection, adjustment, maintenance, or replacement.
Examples can include tires, tubes, brake pads, grips, cables, bearings, and similar consumable or wear-related components.
Normal wear alone is generally not considered a manufacturing defect.
Battery & Charging Support
Rechargeable batteries naturally experience changes in capacity and performance over time.
Always follow the charging, storage, temperature, and maintenance instructions provided with your product.
If you notice unusual battery or charging behavior, stop using the affected equipment and contact BILAZ for guidance rather than attempting to open or repair the battery yourself.
Shipping Damage
If your order arrives with visible damage, photograph the shipping box, labels, protective packaging, affected components, and overall product before discarding the packaging.
Contact BILAZ as soon as possible with your order number and supporting images so the situation can be reviewed.
What to Send Us
Providing complete information can help us review your request more efficiently.
- Order number
- Customer name
- Product or model name
- Description of the issue
- Clear photographs where relevant
- Short video showing the issue where appropriate
- Serial number or identifying information if requested
Troubleshooting Assistance
Some concerns can be resolved without replacing the entire product.
Depending on the issue, our support team may help identify a connection, adjustment, setup, charging, display, or component-related concern.
Follow only troubleshooting steps that are appropriate for your product and that you can perform safely.
Replacement Parts
When appropriate and available, a replacement component may be offered as the solution to an eligible issue.
Replacement-part availability can vary by product, component, inventory, and warranty coverage.
Repairs
Do not perform major repairs or modifications solely to resolve a suspected warranty issue before contacting us.
Where professional service is appropriate, we may provide additional guidance based on the specific issue and applicable warranty terms.
Proof of Purchase
Proof of purchase may be required when submitting a warranty request.
Please keep your order confirmation and other relevant purchase information for your records.
Stop Using a Product With a Serious Problem
If you discover a condition that could make continued use unsafe, discontinue use and contact BILAZ for assistance.
Do not continue using equipment with significant structural damage, seriously impaired controls, or another condition that makes normal operation unsafe.
Your Legal Rights
This page does not exclude, restrict, or replace consumer rights or remedies that cannot legally be excluded under applicable law.
Where a manufacturer's written warranty or product-specific warranty applies, its terms may provide additional details regarding duration, coverage, exclusions, and available remedies.
Need a Solution?
Contact BILAZ with your order information and a description of the issue.
BILAZ
950 Brickell Bay Dr
Miami, FL 33131
United States
Email: contact@bilaz.us
Phone: +1 407-435-4060
Warranty coverage varies by product. Product-specific warranty documentation and applicable consumer protection laws control where they provide different or additional rights.