Refund policy
Return & Refund Policy
We want every BILAZ customer to have a clear and straightforward experience when requesting a return, exchange, or refund.
1. Return Eligibility
To be eligible for a return, the item should generally be unused, in its original condition, and returned with its original packaging, accessories, manuals, parts, and any included materials.
Proof of purchase may be required before a return can be approved.
2. Return Request Period
Customers should contact BILAZ within 30 days of delivery if they wish to request a return.
Requests made outside this period may not qualify unless required by applicable law.
3. How to Start a Return
To request a return, contact our support team and include your order number, the item you wish to return, and the reason for the request.
Email: contact@bilaz.us
Phone: +1 407-435-4060
Do not send a return before receiving return instructions from us.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
We may request photographs, videos, packaging images, or other information to help us review the issue.
Once reviewed, we may offer an appropriate solution such as replacement parts, replacement merchandise, repair support, exchange, or refund where applicable.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that show significant use, damage, modification, or misuse
- Items missing important parts, accessories, or packaging
- Customized or special-order products
- Gift cards
- Items marked as final sale where permitted by law
6. Return Shipping
Return shipping responsibility depends on the reason for the return.
If the return is due to an approved defect, shipping error, or incorrect item, BILAZ may provide return shipping instructions or another appropriate solution.
For discretionary returns, such as a change of mind, the customer may be responsible for return shipping costs unless otherwise stated.
7. Refund Processing
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are generally issued to the original payment method.
Processing time may vary depending on your bank, card provider, or payment service.
8. Exchanges
If an exchange is available, please contact us before sending anything back.
Exchange availability may depend on stock, product condition, and the circumstances of the request.
9. Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
We cannot guarantee cancellation once the order has entered processing, fulfillment, or shipment.
10. Refund Delays
If you have received confirmation that a refund was issued but do not see it in your account, please first check with your bank or payment provider.
If you still need assistance, contact BILAZ and we will review the transaction information available to us.
Store: BILAZ
Address:
950 Brickell Bay Dr
Miami, FL 33131
United States
Email: contact@bilaz.us
Phone: +1 407-435-4060
This policy is intended to explain BILAZ return and refund procedures and does not limit rights available under applicable consumer protection laws.