Shipping Policy

This Shipping Policy explains how BILAZ processes, prepares, ships, and delivers eligible orders.

1. Order Processing

Orders are reviewed and prepared for shipment after payment and order details have been successfully verified.

Processing times may vary depending on product availability, order volume, destination, verification requirements, weekends, holidays, or other operational factors.

Customers will receive shipment information when tracking details become available.

2. Estimated Delivery Times

Estimated delivery periods may be displayed during checkout, on product pages, or in order communications.

Delivery estimates are not guaranteed unless specifically stated otherwise and may be affected by:

• Carrier delays
• Weather conditions
• Holiday shipping volume
• Destination location
• Address verification
• Inventory availability
• Transportation disruptions
• Other circumstances outside our reasonable control

3. Shipping Costs

Shipping charges, if applicable, are calculated or displayed during checkout before the order is submitted.

Shipping rates may vary depending on destination, package size, weight, selected service, and other carrier-related factors.

4. Shipping Destinations

Available shipping destinations may vary by product and checkout availability.

If we are unable to ship an order to the address provided, we may contact you to discuss available options.

5. Tracking Information

When tracking information is available, it may be sent by email or made available through the order status page.

Tracking updates are provided by the shipping carrier and may take time to appear after a label has been created.

6. Multiple Packages

Some orders may be shipped in more than one package.

Separate packages may arrive on different days and may have different tracking numbers.

If your order is divided into multiple shipments, this does not necessarily mean that any item is missing.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify the following before submitting your order:

• Recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP or postal code
• Contact phone number

If you notice an address error after ordering, contact us as soon as possible. We cannot guarantee that changes can be made after fulfillment has started.

8. Delivery Attempts

Depending on the carrier and shipment, a signature or delivery confirmation may be required.

If delivery cannot be completed, the carrier may attempt redelivery, hold the package at a local facility, or return it to the sender.

9. Delayed Shipments

If your shipment appears delayed, please review the carrier tracking information first.

If there has been no meaningful tracking update for an extended period, contact BILAZ and we will review the available shipping information.

10. Lost Packages

If tracking indicates that a shipment may be lost, please contact us so we can review the situation with the carrier where appropriate.

Resolution may depend on carrier investigation, delivery records, insurance coverage, and the circumstances of the shipment.

11. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location
• Check with household members or building staff
• Review any carrier delivery photo or confirmation
• Contact the carrier if necessary
• Contact BILAZ if you still need assistance

12. Damaged Packages

If your shipment arrives with visible damage, please take photographs of the outer packaging before discarding it.

Also photograph any damaged merchandise, labels, packaging materials, and affected parts.

Contact BILAZ as soon as possible and include your order number along with relevant photos or videos so we can review the issue.

13. Refused or Undeliverable Shipments

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to additional shipping or handling costs where permitted.

Any applicable refund will be handled according to the circumstances of the order and our Return & Refund Policy.

14. International Duties & Taxes

If international shipping is available, customs duties, import taxes, brokerage fees, or other destination charges may apply.

Responsibility for these charges depends on the destination, shipping method, applicable law, and information presented during checkout.

15. Order Changes & Cancellations

If you need to change or cancel an order, contact us as quickly as possible.

We cannot guarantee changes or cancellations after an order has entered fulfillment or has been transferred to the carrier.

16. Contact Us About Shipping

If you have a question about shipment status, tracking, delivery, or a shipping issue, please include your order number when contacting us.

Contact BILAZ

Store: BILAZ

Address:
950 Brickell Bay Dr
Miami, FL 33131
United States

Email: contact@bilaz.us

Phone: +1 407-435-4060